What is Travel Tracking?
Travel tracking or itinerary tracking is the process of monitoring the movement of travellers. The systems that perform these services are generally referred to as travel trackers.
Types of Travel Trackers
Passive Travel Trackers
The most common type of travel tracker is the passive travel tracker. A passive travel tracker imports the itineraries from the booking engines or GDSs and makes the data available to travel or security managers. They can only tell you where your employees are supposed to be, not where they actually are. This reduces both the accuracy and completeness of the data, making the systems less reliable than automated travel trackers.
Active Travel Trackers
Active travel trackers are semi or fully automated tracking systems. They import itineraries from the GDSs in the same way as the passive travel trackers, but that is where the similarities end. Active travel trackers will then monitor the itineraries until they are completed, ensuring that the traveller has actually made it to the destination. This ensures data completeness and data accuracy, which is vital when incidents occur.
Active travel tracking involves the system interacting with the travellers by sending texts to respond to - a sign of life system. Fully automated active trackers on the other hand are the next generation of travel trackers that use GPS data to track travellers and thereby fully automating the process.
Both forms of active tracking reduce the interaction required by travellers and support personnel to the bare minimum, ensuring more complete and accurate data than passive systems, while minimising the burden on travellers and support staff. Travel activity is automatically processed and logged, and incidents are relayed to support staff immediately and automatically.